Refund policy

RETURNS & REFUNDS POLICY

Last Updated: 1 January 2026

At Beauty Trend, we are committed to providing high-quality beauty products and exceptional customer service. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

1. Your Right to Cancel (Online Orders)

In accordance with the Electronic Communications and Transactions Act (ECTA), customers purchasing products online may cancel their order within 7 calendar days after receiving their goods.

Should you exercise this cooling-off right:

  • The product must be unused.
  • The product must be returned in its original packaging.
  • All accessories, manuals and promotional items must be included.
  • The customer is responsible for the cost of returning the goods unless the product is defective or supplied incorrectly.

A refund will be processed once the returned goods have been inspected.

2. Returns Eligibility

We accept returns within 7 calendar days of delivery provided that:

  • The product is unused.
  • The product has not been damaged by misuse.
  • The product is in its original packaging.
  • All original accessories are included.
  • Proof of purchase is provided.

Beauty Trend reserves the right to refuse returns that do not meet these requirements.

3. Faulty or Defective Products

Under the Consumer Protection Act, customers are entitled to return goods that are defective, unsafe or fail to perform as reasonably expected within 6 months of delivery.

Where a product is confirmed to be defective due to a manufacturing fault, the customer may choose:

  • Repair
  • Replacement
  • Full refund

Beauty Trend may inspect the product before approving the claim.

Normal wear and tear, accidental damage, misuse, incorrect operation or failure to follow product instructions are not considered manufacturing defects.

4. Hygiene Products

For hygiene and health protection reasons, the following products cannot be returned once opened, used or unsealed unless they are defective:

  • Hair brushes
  • Hair accessories
  • Makeup brushes
  • Facial cleansing devices
  • Skincare tools
  • Personal care products
  • Cosmetic products
  • Beauty devices that come into direct contact with skin or hair

This policy helps protect the health and safety of all customers.

5. Non-Returnable Items

The following items cannot be returned unless defective:

  • Gift cards
  • Clearance items marked "Final Sale"
  • Personalised products
  • Products damaged through misuse
  • Products modified after purchase
  • Products missing original accessories
  • Products without proof of purchase (where reasonably required)

6. Products Damaged During Delivery

If your order arrives damaged:

Please notify Beauty Trend within 48 hours of delivery.

We may request:

  • Photographs of the packaging
  • Photographs of the damaged item
  • Your order number

We will investigate and arrange a replacement or refund where appropriate.

7. Incorrect Items Received

If you receive the wrong item, please notify us within 7 days of delivery.

Beauty Trend will arrange collection and send the correct item at no additional cost.

8. Change of Mind

If you simply change your mind, we may accept the return provided:

  • The product has not been opened.
  • The product is unused.
  • The product remains in resalable condition.
  • The original packaging is intact.

Return courier costs are the customer's responsibility.

Original shipping charges are non-refundable unless required by law.

9. Refunds

Approved refunds will be processed using the original payment method.

Refunds are generally processed within 7–10 business days after the returned goods have been inspected and approved.

Depending on your bank or payment provider, it may take additional time for the funds to reflect.

10. Exchanges

Where stock is available, customers may exchange eligible products.

If the replacement product is of higher value, the price difference must be paid before dispatch.

If it is of lower value, the balance will be refunded.

11. Return Shipping

Unless the product is faulty, incorrectly supplied or damaged during delivery:

  • Customers are responsible for return shipping costs.
  • Customers remain responsible for the goods until they are received by Beauty Trend.
  • We recommend using a trackable courier service.

12. Inspection of Returned Products

All returned products are inspected upon receipt.

Beauty Trend reserves the right to decline a refund or exchange where:

  • The product has been used.
  • The product is damaged due to customer negligence.
  • Items are missing.
  • The product is not returned in substantially the same condition in which it was supplied.

13. Contact Us

For all return requests, please contact:

Beauty Trend

Email: support@beautytrend.co.za

Website: www.beautytrend.co.za

Please include:

  • Order Number
  • Full Name
  • Description of the issue
  • Photographs (where applicable)